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We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sole.silver2021@gmail.com or our wha'tsup number

If your return is accepted, we’ll pay shipping fees to courrier.

Custom Items aren't Returnable

You can always contact us for any return question at sole.silver2021@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like Custom items, or damaged items by customer
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

If your return is accepted, we’ll pay shipping fees to courrier.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on  within 10 business days to wallet or instapay account
If more than 15 business days have passed since we’ve approved your return, please contact us at sole.silver2021@gmail.com.